Q. What has the impact of certification been on your community?
Dawson: There’s a shared pride because everyone worked so hard to achieve this. We collaborated with our marketing department to update patient facing marketing materials to share that we were the first hospital on the East Coast to achieve this certification and that it represents our commitment to excellence in cardiac patient care.
Oliver: We are extremely proud of the team’s accomplishment in receiving this prestigious certification. We are also proud to share our certification journey with other institutions. In fact, we were at a conference and nurses from a hospital in New Jersey asked us many questions about the process. How did we do it, how did we get started, etc.? We were more than willing to share our experience and help others achieve their goals, similar to how the team from St. Luke’s Hospital in Kansas City helped us as we embarked on our Comprehensive Cardiac Center journey.